Information security and fraud protection

Information security and fraud protection

We are committed to protecting our customers’ personal information. You have placed your trust in us, and we take that seriously.

Our privacy policy provides details on how we collect, use and protect your information.  Additionally, we have technological and procedural safeguards in place to protect the security and confidentiality of your information and to prevent fraud or misuse. We continually review these procedures which include:

  • Safety measures for registering and logging onto your online account to ensure only authorized individuals can access your account information. Some transactions may require additional authentication electronically and some transactions can only be made over the phone or in writing.
  • During all telephone communications with us, you will be asked verification questions to confirm your identity. In cases where additional account verification is needed, a customer service representative or member of the processing team may contact you via telephone or in writing to request additional information.

Your responsibilities: Your actions play an important role in protecting the security of your information with any company. You should not disclose your account information or personal information (including your online username or password, Social Security number or any other security credential you use to access your account) to any unverified source. Further, you should monitor your account closely and promptly report any suspicious activity to us. If you are suspicious of any communications you receive from us related to your account, contact our customer service number (also on your policy).

Reporting suspicious activity: If there have been any changes to your normal account activity or if you suspect fraud, identity theft or any unauthorized access to your account , please immediately  call customer service.

Please feel free to contact customer service with any other questions you have related to the privacy and security of your information. Thank you for placing your trust in us.