eBill frequently asked questions
What is eBill?
eBill is a feature of our current online payment system that notifies you via email when bills for policies (on non-monthly modes) are ready to be viewed and paid. This service also allows you to view bills, pay bills and set up AutoPay.
Will I need separate login information for eBill?
Yes. You will need to register separately with new credentials when you register for eBill on constellationinsurance.com.
Will I have the ability to set up recurring payments for policies not on monthly mode?
Yes, you will have the option to set up AutoPay by choosing one of three options:
- When bill arrives
- On the due date
- Up to 10 days prior to the due date
Note: AutoPay does not begin until the next billing cycle. If a bill is due, you will need to make a one-time payment before AutoPay begins the next billing cycle.
What information do I need to set up AutoPay?
- The policy number
- The last four digits of the policyowner’s social security number
- A bank routing number
- A bank account number
Can I set an end date for AutoPay?
No, you cannot set an end date for a recurring payment schedule, but you can cancel at any time.
What are the dollar amount limits for eBill payments?
The threshold limits are from $25 to $100,000.
Will policies on monthly bank draft have the ability to register with eBill?
No. Policies on monthly bank draft cannot register for eBill at this time.
If I owe interest, will a bill be generated with a Premium Notice?
Yes, interest bills will be included with your eBill.
Will Ohio National stop all bills from being physically mailed?
Ohio National is required by law to mail physical bills to the owner’s/payor’s address of record between 31 and 61 days before the lapse date. In certain states, Ohio National is required to physically mail Premium Notices if the bill is not paid by the due date. Also, Ohio National is required to mail Past Due Notices and Late Payment Offers.
Which states require Premium Notices to be mailed if not paid before the due date?
| Arizona | Minnesota | South Dakota | ||
| Arkansas | Missouri | Tennessee | ||
| Delaware | Montana | Texas | ||
| Florida | Nebraska | Utah | ||
| Georgia | New Hampshire | Virginia | ||
| Idaho | North Dakota | Washington | ||
| Illinois | Ohio | Wyoming | ||
| Kansas | Oklahoma | |||
| Kentucky | Pennsylvania | |||
| Maine | Rhode Island |
Which states will Ohio National hold (not mail) Premium Notices if not paid before the due date?
| Alabama | Louisiana | New York | ||
| Alaska | Maryland | North Carolina | ||
| California | Massachusetts | Oregon | ||
| Colorado | Michigan | South Carolina | ||
| Connecticut | Mississippi | Vermont | ||
| Hawaii | Nevada | West Virginia | ||
| Indiana | New Jersey | Wisconsin | ||
| Iowa | New Mexico |
When I register for eBill, will I be able to view the current bill and bill history?
You will only be able to see the current bill and bill history after enrollment. Bills prior to enrollment are available when you log into your online policy through constellationinsurance.com.
Can I make loan payments through eBill?
No, you will need to either call Customer Service at 800.366.6654 or send a physical check for loan repayment.
How can I speak to an Ohio National customer service representative?
Ohio National customer service representatives are available Monday-Friday, 8:30 a.m. - 5 p.m. EST at 800.366.6654. Please listen for your product and follow the prompts.